Thanks to you, we're improving every day.
First Financial Federal Credit Union strives to offer the very best financial products and services in order to meet the diverse needs of our members. We pledge to deliver an experience that will make our members happy and keep them coming back to us time and time again to satisfy their financial needs.
As a member-owned credit union, we are in the business of serving our members. We are continuously working to make service improvements in response to member feedback provided through the Voice of the
Member (NPS) survey. The feedback from our members allows us to make changes that are necessary for success and membership satisfaction.
Take a look below at some of the product and service improvements we have made over the last year.
- Expanded Member Services Call Center hours to include evenings and weekends.
- Streamlined process for members to provide documentation electronically.
- Improved branch appointment scheduling procedures and increased efficiency for members to complete complex transactions in minimal time.
- Improved phone menu to expedite transfers to appropriate departments for faster member service.
- Enhanced member statements and expedited availability and access.
- Discontinued signature requirements for in-branch deposits.
- Improved branch staff ability to assist members with online banking transaction inquiries.
- Increased opportunities for fee reversals and incorporated option for members to manage fee reverals through online and mobile banking.
- Reduced response time to fulfill member requests made through online banking and our Digital Member Service Center.
- Launched Zelle®, a convenient new funds transfer option available through First Financial’s mobile banking service.
- Created a new look for member statements with an easier-to-read layout and enhanced eStatements portal with several new features.
