Card Fraud Alerts

We’re your ally in spotting and stopping debit and credit card fraud.

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Here's what card fraud alerts are about…

First Financial works with fraud protection services to continuously monitor your First Financial Visa® credit and debit cards. This service is free* to members and helps identify and prevent fraudulent transactions. If any transaction occurs on your card that is unusual or outside your normal spending patterns, it may prompt us to contact you to confirm the transaction. First Financial will never ask for your personal or sensitive information over the phone or via email.

A text message will be sent with:
  • The last 4 digits of the card number used
  • The amount of the transaction
  • The name of the merchant making the charge
Then you:
  • Reply YES if the transaction is authorized (you recognize the charge)
    • You will receive a second text message thanking you for confirming the transaction and letting you know the account is safe for continued use.
  • Reply NO if the transaction is NOT authorized (you do not recognize the charge)
    • Fraud Services will call to confirm your reply and immediately block the card for you. You would then need to contact First Financial at 800-903-3328 for help regarding next steps.
  • If no response is received from the text message, an additional text message or email may be sent, followed by a call to the phone number on file with your account.
Fraud Services will call you at the home phone number on file. They may also contact you by email if an email address is on file.
  • You will be asked questions to verify your identity.
  • If there’s no answer, a message will be left that includes a case number and phone number for you to call to verify the transaction.
  • At no time will a First Financial representative ask for your full card number, expiration date or security code.
Call 800-903-3328 or visit your nearest First Financial branch to add or update your mobile phone number or contact information.
Text HELP to 23618 or call 800-903-3328 for fraud alert support.
Reply STOP to any alert from your mobile device to cancel fraud alert messaging services.

*Other usage costs may apply based on your carrier. Messaging frequency depends on account activity. By giving First Financial your mobile number, you agree to Fraud Alerts text messaging to notify you of suspected incidents of financial or identity fraud.